Appointments, Operations, and Practice Policies
Are you accepting new clients?
Yes, book now for an appointment.
Do you accept walk-ins or drop-off appointments?
To provide each pet and family with the time, attention, and thoughtful care they deserve, we see patients by appointment only.
What are your regular business hours?
We’re here to care for pets Monday through Friday from 8–5 and Saturday from 8–3. We are closed on Sundays so our team can recharge and be ready to support your pet’s care.
What is your cancellation or no-show policy?
If you need to cancel or reschedule, please give us at least 12 hours’ notice. This helps us offer that appointment time to another pet who may need care.
Payments & Insurance
What payment methods do you accept?
We accept cash, credit cards, Apple Pay, CareCredit, and Cherry Payment Plans.
Can I get an estimate before a procedure?
Yes. We can provide an estimate for any medical or surgical plan before treatment begins and will work with you to consider your family’s budget.
Do you accept pet insurance, and how does billing work?
Payment is due at the time of service. We will provide the records needed for you to submit a reimbursement claim to your pet insurance provider. CareCredit may offer direct-to-card claim reimbursements or premium payment options.
- Embrace: 1-800-511-9832
- Figo: 1-844-738-7233
- Pets Best: 1-877-738-7237
- Pumpkin: (866) 273-6369
Medical Care & Services
What specific animal species do you treat?
Our practice provides veterinary care specifically for dogs and cats.
Do you offer boarding or grooming services?
While we do not offer boarding or cosmetic grooming, we are happy to help with medically needed clip-and-clean services, nail trims, and anal gland expressions when your pet needs them.
Can I buy flea medication?
Yes, we offer an in-house and online pharmacy with a selection of flea medication for all patients with a current Veterinary-Client-Patient Relationship (VCPR).
How do I establish a Veterinary-Client-Patient Relationship (VCPR)?
Patient care is established by having a yearly exam.
How do I request a refill for my pet’s prescription?
To request a prescription refill, please contact us by phone, email, text, or through the Pet Desk App. We’ll be glad to help keep your pet’s medications on track.
Why is flea and tick medication prescription?
Prescription flea medications are designed to provide targeted, high-efficacy protection while supporting your pet’s overall safety. Some oral and systemic treatments work by entering the bloodstream, which is why they are regulated as internal medications and require veterinary guidance. Many flea products are still available over the counter, including certain topicals and collars, but prescription options offer added oversight to help ensure the treatment is appropriate for your pet’s needs.
Safety, Support, and Regulations
What makes prescription flea and tick products different?
- Systemic absorption: Oral chews and some advanced topicals work from within the body, so veterinary guidance helps ensure the dose matches your pet’s current weight and health profile.
- Regulatory classification: Flea products that are absorbed into the bloodstream are classified as pharmaceutical drugs by the FDA, while treatments that remain on the surface of the body are generally regulated by the EPA.
- Additional health protection: Some prescription combination chews also help prevent heartworms, so a veterinarian may recommend testing first to confirm the product can be used safely and effectively.
Why does my pet need an exam before starting medication?
- Health baseline: An exam gives your veterinarian a current picture of your pet’s health, medical history, and any factors that may affect which flea medication is the best fit.
- Accurate dosing: Because a pet’s weight can change over time, updated veterinary information helps ensure the medication is both effective and appropriately dosed.
Medical Records & Visit Logistics
How do I transfer my pet’s medical records from our previous vet?
Simply share the name of your previous veterinarian, and we’ll be happy to contact them to request your pet’s medical records for you.
What should I bring to my pet’s first appointment?
Please bring any medical records, adoption paperwork, or other information you’d like us to have on file. If requested, a stool sample can also be helpful for your pet’s first visit.
Can I accompany my pet into the exam room?
Yes. After we take your pet’s quick weight, you and your pet will be welcomed into an exam room together. A technician will review your pet’s medical history with you, and the doctor will join you shortly after to discuss any questions or concerns. Once a care plan is made, your pet may visit the treatment area and will then be returned to you in the exam room or lobby.
Emergency & Urgent Care Support
Where should I go if my pet needs emergency care?
If your pet needs immediate care that we are unable to provide, please contact or visit one of the trusted emergency or urgent care facilities below. They can help your pet receive timely support when every moment matters.