At 101 Pet Vet, we are committed to giving every pet the time, attention, and focused care they deserve. We understand that unexpected delays happen; however, late arrivals can affect scheduled appointment times for other patients throughout the day.
To help our team stay on schedule and provide the best possible experience for every patient, we have a 10-minute late arrival policy.
How It Works
- The 10-Minute Policy: If you arrive 10 minutes or more after your scheduled appointment time, a $20 late fee will apply.
- Appointment Availability: If you arrive late, we will check with our veterinary team to determine whether your pet can still be seen that day.
- If We Can See Your Pet: There may be an additional wait so that patients who arrived on time can be seen as scheduled.
- If We Cannot See Your Pet: Our team will help you reschedule for another available appointment so your pet can receive a complete, unhurried exam.
How to Avoid the Late Fee
- Arrive Early: We recommend arriving 5 to 10 minutes before your scheduled appointment to allow time for check-in.
- Call Ahead: If you know you are running late, please call or text our office as soon as possible. When possible, our team can let you know whether your appointment can still be accommodated or if rescheduling will be necessary.
We sincerely appreciate your understanding and cooperation. Following this policy helps us stay on schedule while giving each pet and family the time and attention they deserve.